Refund policy

We do not accept returns for custom made orders due to the hard work and material used to customize an order. 

To be eligible for an replacement, your item must be defective and or damaged.

To start an replacement, you can contact us at thecrazycraftymom@gmail.com. Please note the item must have been damaged from shipping or an issue with the quality of product to be eligible for replacement. 


You can always contact us for any replacement question at thecrazycraftymom@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
There are no exchanges on custom products! 

Refund
If you have a problem with your order please contact us at thecrazycraftymom@gmail.com. We do not offer refunds unless we did not deliver the product as agreed upon when purchasing. We will offer a replacement first.