Shipping policy
Shipping Policy for Custom-Made Items
Welcome to Crazy Crafty Mom! We are delighted to offer unique, custom-made items crafted with care and precision. To ensure clarity and transparency regarding our shipping process, please read our shipping policy carefully
Order Processing Time
- Custom-Made Items: Each item is custom-made to order. Our standard processing time for custom-made items is 3-5 business days. This timeframe allows us to create and prepare your order with the highest quality standards.
Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs:
1. Standard Shipping:
- Delivery Time: 5-7 business days after order processing.
- Cost: Calculated at checkout based on the destination and order weight.
2. Expedited Shipping:
- Delivery Time: 2-3 business days after order processing.
- Cost: Calculated at checkout based on the destination and order weight.
3. Overnight Shipping:
- Delivery Time: 1 business day after order processing.
- Cost: Calculated at checkout based on the destination and order weight.
Shipping Rates
Shipping rates are determined by the shipping method selected, the weight of the package, and the destination. The exact shipping cost will be displayed at checkout before you complete your purchase.
International Shipping
We offer international shipping to many countries. Delivery times and costs for international orders vary based on the destination country. Please note that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your shipment through the carrier's website using the provided tracking number.
Delays and Issues
While we strive to meet our processing and shipping timelines, delays can sometimes occur due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues. If your order is delayed beyond the estimated delivery time, please contact our customer service team at [Customer Service Email] for assistance.
Shipping Address
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you need to update your shipping address, please contact us immediately at thecrazycraftymom@gmail.com or 817-437-5560.
Returns and Exchanges
As our items are custom-made, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you receive a defective or damaged item, please contact us within 7 days of receiving your order with photos and a description of the issue. We will work with you to resolve the problem promptly.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us:
- Email: thecrazycraftymom@gmail.com
- Phone: 817-437-5560
Thank you for choosing Crazy Crafty Mom! We appreciate your business and look forward to delivering your custom-made items with care and efficiency.
Sincerely,
Crazy Crafty Mom